A New Era in Taxi Transport Services for Bermuda
Launches 15 June, 2025
Revolutionizing Taxi Bookings with Bermuda’s First Driver-Led Digital Transport Platform
The Bermuda Taxi Owners and Operators Association (BTOA) is proud to announce the official launch of BTOA Connect Transport Services, Bermuda’s first purpose-built, driver-led digital dispatch and booking platform. This forward-thinking initiative puts the power back in the hands of both passengers and the professional taxi drivers who keep the island moving.
With the launch of BTOA Connect, customers can now enjoy a smarter, faster, and more transparent way to book a taxi. Whether you’re a resident commuting daily, a hotel concierge booking for guests, or a visitor needing an airport pickup or scenic island tour, BTOA Connect brings transport solutions right to your fingertips via the web, app, or concierge portal, without the need to call dispatchers or wait endlessly on hold.
What is BTOA Connect?
BTOA Connect is a unified digital platform that includes:
- Customer Booking Portal (Web) for pre-arranged and on-demand taxi bookings
- Driver Mobile App (iOS & Android) for managing bookings
- Concierge Transport Platform for hotels, guest houses, restaurants, and tourism partners to book taxis for their clients
It is built to empower direct, real-time bookings between the customer and the driver, with no middleman, no third-party dispatcher, and no delays.
Why BTOA Built This Platform
BTOA Connect was born out of necessity and a vision for progress. Bermuda’s transport system has long faced criticism over inefficiencies, inconsistent availability, and a lack of modern, customer-friendly solutions. As professional taxi owners and operators, BTOA members have consistently heard frustration from customers, visitors, and even fellow drivers.
In response, we developed a plan, Connecting Bermuda – Driving Progress, with a goal to modernize the PSV industry, improve service standards, and build a sustainable, locally controlled alternative to existing dispatch services. BTOA Connect is a direct result of that plan.
This is not just another app; it’s a Bermudian solution to a Bermudian problem, funded, supported, and managed by the very drivers who provide transportation every day. It reflects the values of professionalism, community service, and innovation that are at the heart of the BTOA mission.
Service Highlights at Launch
- Book 24 hours in advance
- Online payments for private hire, tours, or airport transfers
- Driver on-site 10 minutes early for added convenience
- Chauffeur-style service available
On-Demand & Advanced Bookings (Web, App & Concierge)
- Book rides in real-time or in advance (standard wait 15~30 mins)
- No call center, no delays
- Pay with a card or cash directly to the driver.
- Standard meter fare, no added booking or service fees
- Customer App (Coming soon)
- For hotels, guest houses, Airbnbs, restaurants, and tourism operators
- Easy-to-use interface for front desk or service staff
- Sign up for free at BTOA Connect Concierge
Driver App (iOS & Android)
- Bookings are received instantly from the web, concierge, and customer app
- Accept cash, card, and prepaid jobs
- 100% of earnings go to drivers, no vendor cuts
What Makes BTOA Connect Different?
- No call needed: Book directly online or via the app in seconds.
- No middleman: Your ride request goes straight to a professional taxi driver.
- No hidden fees: Transparent pricing, just the meter rate, with optional prepaid services.
- Priority driver matching: Customers booking in advance enjoy faster, dedicated service.
- Service-first design: Built to improve how residents, visitors, and businesses access reliable transportation.
Support Bermuda’s Taxi Industry, One Ride at a Time
Every ride booked on BTOA Connect is a step toward a better transport experience for Bermuda. All revenues from jobs are directly distributed to the drivers who provide the service, and funds raised through platform use are reinvested in enhancing and maintaining the system.
There are no vendors, no commission skimming, and no interference, just better service.
We invite all Bermuda residents, hospitality professionals, and tourism providers to become part of the solution. Whether it’s booking an airport pickup, organizing a private island tour, or helping guests get to dinner, BTOA Connect makes it effortless and reliable.
Book Smarter. Ride Better. Support Local.
- Visit BTOA Connect to make your pre-arranged or private hire booking.
- Hospitality and service providers: Sign up to access the concierge booking platform today.
- For help or questions, contact support@btoa.bm or info@btoa.bm.
Together, we can transform transportation in Bermuda—one ride at a time.
