Powering Hospitality with Seamless Transport: How BTOA Connect Supports Bermuda’s Service Industry
Hotels, restaurants, venues, and service providers can now offer faster, more reliable taxi bookings, thanks to Bermuda’s first driver-led digital platform.
Bermuda’s vibrant hospitality and service industries thrive on precision, care, and unforgettable customer experiences. But when transport becomes unreliable or inefficient, even the best-planned guest experience can falter. Whether it’s a hotel concierge trying to book an airport pickup, a restaurant securing a late-night ride for patrons, or a venue coordinating staff arrivals, the ability to access dependable, timely taxi service is critical.
That’s why the Bermuda Taxi Owners and Operators Association (BTOA) created BTOA Connect, a transport solution built by Bermuda’s taxi drivers to serve Bermuda’s service industries.
A Solution for Hospitality, From the Ground Up
BTOA Connect is Bermuda’s first purpose-built digital taxi booking platform, developed and managed by the drivers and owners who make up the BTOA. Our goal? To eliminate the inefficiencies and delays of traditional dispatch while giving local businesses, venues, and accommodations direct access to professional taxi services, fast, transparent, and reliable.
Through a user-friendly concierge booking portal, front-desk staff, hosts, managers, and coordinators can:
- Book taxis for guests or staff, on-demand or in advance
- Receive confirmations of bookings
- Avoid long hold times and dispatcher delays
- Pay standard metered rates, with no booking or service fees
- Book private hire or tours with secure online payment (Online Bookings include a service fee)
BTOA Connect is designed to support the way hospitality and service businesses work, without friction, without middlemen, and without delay.
Reliability Means Better Guest Experience
Every hotel or Airbnb host knows the challenge: your guest needs a ride, and the dispatcher line is busy. Or worse, no taxi shows up. With BTOA Connect, rides are booked digitally and instantly. Guests receive professional transport service, and your business gains a reputation for seamless service.
On-Demand, Scheduled, and Pre-Arranged Bookings
Need to schedule a taxi ahead of time? BTOA Connect allows your staff to pre-book rides up to 24 hours in advance. Want a quick solution in the moment? Our platform supports immediate ride requests with confirmation in seconds. No need to dial out or hope for callbacks.
A Direct Link to Drivers, Not a Call Center
BTOA Connect removes the dispatch operator from the process. Bookings are delivered directly to the nearest available driver using our proprietary app. It’s efficient, transparent, and built for real-world needs.
Transparent Pricing, No Extra Fees
All rides booked through the BTOA Connect Concierge Portal are charged at standard meter rates. There are no service charges, booking fees, or third-party markups. You pay only what you would in a regular metered taxi, and your guests appreciate the honesty and value. (Pre-arranged priority service must be booked exclusively through our online store.)
Empowering the Local Industry
Every ride booked supports Bermuda’s licensed, professional taxi drivers directly. Unlike corporate-owned platforms, BTOA Connect is managed by the same people who provide the service. It keeps revenue local, fair, and sustainable.
Concierge Platform: Designed for Hospitality and Service Staff
Our dedicated Concierge Portal is tailored specifically for:
- Hotels and Guesthouses
- Restaurants and Bars
- Event Venues and Wedding Planners
- Wellness and Medical Clinics
- Business Centers and Office Parks
- Retail Stores and Shopping Complexes
Use it to:
- Book one ride or manage multiple requests in real time
- Schedule airport transfers and tour services
- Reserve priority drivers for VIP guests or clients
- Track ride statuses and confirmations on-screen
- Securely prepay for services when needed
It’s your virtual transportation assistant, working alongside your team to ensure every customer interaction ends with a reliable ride.
BTOA Connect offers more than standard pickups. Our hospitality partners can also access premium transport partnership options, including:
- Private Hire Service (chauffeur-style, online prepayment)
- Certified Tour Drivers for sightseeing and island excursions
- Airport Transfers with priority booking
These services can be arranged in advance through our online store, enabling you to support guests around the clock.
- Local Reliability: No outsourced dispatch or unfamiliar drivers.
- Ease of Use: Intuitive platform for non-technical staff.
- Full Visibility: Confirmation and arrival tracking.
- Cost Control: Standard pricing, no extra fees.
- Reputation Boost: Seamless transport enhances brand trust.
With BTOA Connect, Bermuda’s hospitality and service providers now have a transport tool that aligns with their service standards, and exceeds guest expectations.
Meet the Drivers Behind the Wheel
Our platform is powered by licensed, professional taxi drivers who are members of BTOA. These drivers are committed to safe, high-quality service and have a direct stake in every ride they complete. There are no outsourced vendors or commission-based booking agents, just trusted, local professionals ready to serve your business and your guests.
The platform ensures:
- Drivers arrive promptly
- Jobs are distributed automatically (no dispatch calling)
- 100% of fares go to the drivers
- Every booking supports the improvement of Bermuda’s transport system
A Transport Evolution Led by the Industry Itself
BTOA Connect is not just a new tool, it’s a strategic step forward for Bermuda’s public service vehicle industry. Built as part of our Connecting Bermuda, Driving Progress initiative, this platform answers years of concern around dispatch inefficiencies, service bottlenecks, and missed opportunities for growth.
Through BTOA Connect, we’re improving how Bermuda moves, starting with the businesses that move it the most.
- Visit www.btoa.bm to register for concierge access.
- Start booking reliable taxis for guests, clients, or staff today.
- Questions? Contact support@btoa.bm or info@btoa.bm.
Let’s work together to deliver world-class service in Bermuda, from first impressions to final drop-offs.
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Rum, Fun & Sun Tour
$280.00 – $570.00 -
Private Hire
$75.00 – $500.00 -
Pink Sand Beach Tour
$280.00 – $570.00 -
Guided Island Tour
$240.00 – $680.00 -
Fish Sandwich Tour
$280.00 – $570.00 -
Airport Pick UP
$45.00 – $110.00 -
Airport Drop Off
$45.00 – $110.00 -
Afro Diaspora Tour
$280.00 – $570.00