Terms and Conditions of Use

Effective Date: June 8, 2025

Welcome to BTOA.bm, the official website of the Bermuda Taxi Owners & Operators Association (BTOA), and home of the BTOA Connect Transport Services platform.

By using this website, placing a booking, or registering an account, you agree to the terms outlined below. These terms govern your access to and use of all services, features, and content provided on this site.

1. General Website Use

BTOA.bm is designed to serve the public, visitors, and transport customers by providing access to taxi booking services, updates, and general information about the transportation industry in Bermuda.
Use of the site must be lawful and respectful of BTOA’s mission and the community we serve. Any misuse or unauthorized attempt to access systems or data may result in restriction or legal action.

2. Bookings and Service Availability

Confirmed bookings made 24 hours or more in advance will be honored, subject to vehicle availability.
Bookings made within 24 hours of the scheduled time will be accepted on a best-effort basis. BTOA will attempt to fulfill these requests but cannot guarantee availability.
All booking confirmations will be issued via email to the contact address provided during checkout.
Collected through cookies and similar technologies.(btoa.bm, connect.btoa.bm)

2. How We Use Your Information

Your information is used to:

Provide Services: Process bookings, manage accounts, and deliver transportation services.
Communicate: Send confirmations, updates, and respond to inquiries.
Marketing: Send newsletters and promotional materials related to BTOA Connect Transport Services. You can opt-out at any time.
Improve Services: Analyze usage to enhance website functionality and service offerings.
Legal Compliance: Comply with legal obligations and protect against fraudulent activities.(btoa.bm)

3. Sharing Your Information

We do not sell or rent your personal information. We may share your data with:

Service Providers: Trusted partners who assist in operating our website and services.
Legal Authorities: When required by law or to protect our rights and safety.

4. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience. Cookies help us understand user behavior and improve our services. You can manage cookie preferences through your browser settings.

5. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no internet transmission is entirely secure, and we cannot guarantee absolute security.

6. Your Rights

You have the right to:

Access: Request a copy of the personal data we hold about you.
Correction: Request correction of inaccurate or incomplete data.
Deletion: Request deletion of your personal data, subject to legal obligations.
Objection: Object to processing your data for direct marketing purposes.(info@btoa.bm & support@btoa.bm)

To exercise these rights, please contact us at info@btoa.bm.

7. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of these sites and encourage you to read their privacy policies.

8. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

10. Contact Us

For questions or concerns about this Privacy Policy, please contact:

Bermuda Taxi Owners & Operators Association (BTOA)
P.O. Box HM 1182
Bermuda HMEX
Email: info@btoa.bm
Phone: +1 (441) 591-2034

Terms and Conditions of Use

Effective Date: June 8, 2025

1. Information We Collect

Welcome to BTOA.bm, the official website of the Bermuda Taxi Owners & Operators Association (BTOA), and home of the BTOA Connect Transport Services platform.

1. General Website Use

BTOA.bm is designed to serve the public, visitors, and transport customers by providing access to taxi booking services, updates, and general information about the transportation industry in Bermuda.
Use of the site must be lawful and respectful of BTOA’s mission and the community we serve. Any misuse or unauthorized attempt to access systems or data may result in restriction or legal action.

2. Bookings and Service Availability

Confirmed bookings made 24 hours or more in advance will be honored, subject to vehicle availability.
Bookings made within 24 hours of the scheduled time will be accepted on a best-effort basis. BTOA will attempt to fulfill these requests but cannot guarantee availability.
All booking confirmations will be issued via email to the contact address provided during checkout.

3. Account Registration and Customer Portal

Visitors may register an account to access our Customer Portal, which enables users to:
- Track and manage bookings
- View past orders
- Update personal details
- Access additional customer support features
By registering, users agree to these Terms and Conditions and accept responsibility for safeguarding their login credentials.
Note: This portal is not a BTOA membership portal. It is exclusively for customer service and booking management.

4. Payments and Card Transactions

All transactions on BTOA.bm are processed through secure, PCI-compliant gateways.
We accept major credit and debit cards.

Cardholder data is used strictly for processing payments and is not stored beyond what is required for transaction verification.

5. Use of Personal Information

Information collected during booking or registration (e.g., name, email, phone number, and payment details) is used for:
- Service coordination and customer communication
- Payment processing
- Platform operations and service feedback
Email addresses may be used to send:
- Booking confirmations and updates
- Service announcements
- Marketing communications and newsletters from BTOA Connect

Users may unsubscribe from marketing messages at any time using the opt-out link provided.

6. Newsletter Subscriptions and Communications

Users may subscribe to receive the BTOA newsletter and special updates about Bermuda’s transportation services and the BTOA Connect platform.
Subscription is optional and can be managed at any time.
Emails will focus on customer service updates, transport news, community notices, and product/service promotions.

7. Website Content and Ownership

The content on this site—including service information, blogs, stories, news articles, and promotional material—is created or curated in the interest of the BTOA as a registered association, and not on behalf of any individual.
The website includes a combination of:
- BTOA-owned materials
- Publicly available images, videos, and third-party media used under license or for informational purposes
While we strive to credit all third-party content appropriately, users may report copyright concerns to info@btoa.bm for prompt review.

All site content is intended for informational, educational, and service-related purposes only, and may not be reproduced for commercial use without express written permission.

8. Limitation of Liability

BTOA will not be held responsible for delays or failures in service due to weather, traffic, third-party system outages, or other circumstances beyond our control.
Use of the site and services is at your own risk. All efforts are made to ensure accuracy, security, and availability.

9. Amendments

These Terms and Conditions may be updated from time to time to reflect changes in services or legal obligations.
Any material changes will be communicated via the website or by email if applicable.

10. Contact Information

For support or inquiries related to these Terms and Conditions, please contact:

Customer Support: support@btoa.bm

General Enquiries: info@btoa.bm