Public Transport Survey

The Bermuda Taxi Owners and Operators Association (BTOA) is committed to improving Bermuda’s taxi industry’s overall service and reliability. To achieve this, we are launching a public survey to gather valuable feedback from the Bermuda public, visitors, and international business stakeholders. 

We understand the importance of offering a high-quality taxi service that meets our customers’ expectations. This survey is part of a broader initiative to enhance every aspect of the industry, from the dispatch services and pre-arranged booking companies to the quality of vehicles and the professionalism of operators.

Our Goals:

  • Align with Customer Expectations: We know what needs to be improved within the industry and have outlined our plans, but we want to ensure our solutions match the expectations of the Bermuda public and those who rely on our services.
  • Public Input for Industry Improvement: Your feedback will help us identify key areas that need attention and will directly influence how we modernize and enhance the taxi experience.
  • Training and Upskilling Operators: We are committed to finding ways to train, upskill, and improve the professionalism of our operators and staff. Your input will assist in shaping the development of new training programs and customer service standards.
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Key Areas of Focus:
  1. Dispatch Services:  

   We seek your feedback on the reliability, response times, and fees related to taxi dispatch services. We want to improve the process to ensure faster, more reliable service when booking a taxi.

  1. Taxi Operator Behavior:  

   Professionalism and customer service are critical to a positive experience. We aim to set higher standards for taxi operators, and your input on their behavior and service will guide us in providing training and support.

  1. Vehicle Quality:  

Vehicle cleanliness, safety, and comfort are essential to your experience. We are looking to upgrade and maintain higher standards for taxis operating in Bermuda.

  1. Solutions for Reliability:  

We know that taxi no-shows and unavailability during peak times are significant concerns. We’re working on solutions to improve the availability of taxis and ensure they are ready when you need them most.

Your Role:

This is an opportunity for you to share your experiences and solutions for a better taxi service. Your feedback will shape our efforts to improve the overall service, ensuring Bermuda’s taxi industry meets the needs of both local customers and international visitors.

A Shared Vision:

Our vision is to create a more efficient, reliable, and customer-focused taxi service that benefits all – from the taxi permit owners and operators to the customers who rely on us daily. We believe that by working together, we can create an industry that Bermuda can be proud of, enhancing our reputation with the international business community, tourists, and the local public.

Call to Action:

We invite you to take part in our public survey and share your insights on how we can improve the Bermuda taxi industry. Your participation is key to building a better future for this vital part of Bermuda’s transportation network.  We Want Your Feedback!!!

Let’s work together to create a taxi service that reflects the best of Bermuda!

BTOA offers reliable and convenient transportation services across Bermuda.