Connecting Bermuda Transport Plan
Bermuda’s Public Service Vehicle (PSV) industry—covering taxis, airport taxis, minibusses, and limousines—is a critical link in the island’s tourism, international business, and local transit framework. With the PSV sector as an essential part of Bermuda’s economy, this plan sets forth a path to modernize and optimize the industry, focusing on improving infrastructure, enhancing service quality, and adopting cutting-edge technology. By revitalizing the PSV industry, we aim to elevate Bermuda’s transport system, support economic growth, and uphold Bermuda’s reputation as a luxury destination.
Executive Summary
Our Connecting Bermuda, Driving Progress initiative outlines a multi-phase approach to transform Bermuda’s PSV industry, centering on taxis as the primary transportation mode. Key improvements include a centralized dispatch system, enhanced technological integration, legislative updates, and fleet modernization, all structured over a strategic 4-7 year period. This optimization will boost tourism, strengthen international business relations, and create new revenue channels. By focusing on technology, environmental sustainability, and service standards, we aim to redefine Bermuda’s PSV services.
Key Challenges in the PSV Industry
Inefficient Dispatching: Bermuda’s PSV sector still relies on phone-based dispatching, leading to long wait times and uncoordinated taxi, minibus, and limo services.
Limited Technological Integration: The lack of GPS tracking, app-based bookings, and cashless payments hampers efficiency and customer satisfaction.
Environmental Concerns: A majority of PSV vehicles are traditional, gasoline-powered, which contradicts Bermuda’s eco-friendly image as a high-end destination.
Professionalism and Training: Driver professionalism and accountability need improvement to enhance service quality and ensure consistency across the PSV sector.
Provide your feedback on these challenges in our public survey
Goals to Address Key Challenges
1. Improve Dispatch Efficiency
- Objective: Implement a real-time centralized dispatch system to reduce wait times by 60%.
- Outcome: Streamlined allocation and coordination between taxis, minibusses, and limousines.
2. Enhance Technological Integration
- Objective: Equip 100% of PSV vehicles with GPS, digital meters, and cashless payment systems.
- Outcome: A seamless, user-friendly booking experience accessible via a mobile app.
3. Promote Environmental Sustainability
- Objective: Transition 50% of PSV vehicles to electric or hybrid by 2040.
- Outcome: Reduced carbon footprint, aligning Bermuda’s PSV services with its eco-conscious brand.
4. Increase Professionalism and Driver Training
- Objective: Achieve 95% positive customer feedback through enhanced driver training and a new feedback system.
- Outcome: Improved service consistency and driver accountability across the PSV industry.
See our Goals & Strategies page for more details
Strategic Initiatives for PSV Optimization
Centralized Dispatch System
The cornerstone of this plan is a centralized dispatch platform that integrates taxis, minibusses, and limousines. Key features include Real-Time Dispatching AI-driven dispatching for faster service. Customer Mobile App: Booking, tracking, fare estimates, and cashless payments in one app.
Operator Dashboard: Real-time data, driver tracking, and customer feedback tools. Professionalism and Training: Mandatory driver training in customer service and local knowledge will elevate service quality and enhance the customer experience. An in-app feedback feature will ensure ongoing driver accountability.
Minibus and Limousine Integration: Minibusses and limos will be incorporated into the centralized dispatch, allowing for better coordination during high-demand periods. Fleet Modernization and Sustainability: Our goal is to support an electric and hybrid PSV fleet by 2040, bolstered by government incentives and partnerships.
Implementation Phases
Stage 1: Technological Modernization (Years 1-2)
- Develop Centralized App & Dispatch System: Focused on providing seamless services for taxis, minibusses, and limos.
Third-Party Digital Meters: Introduce digital meters for transparent, real-time fare displays.
Stage 2: Legislative Reform (Years 2-4)
Modernize Legislative Framework: Update laws to support PSV innovation, cashless payments, and increased taxi permits.
Establish a Transportation Authority: Oversight body for PSV operations, compliance, and industry standards.
Stage 3: Industry-Wide Optimization (Years 4-6)
Integration with Public Transport: Multi-modal hubs and real-time GPS tracking to streamline transitions between taxis, buses, and ferries.
Environmental Initiatives: Expand electric vehicle usage and carbon offset programs.
Explore the full timeline and objectives on our Strategic Plan page.
Economic Impact and Tourism Benefits
The PSV industry’s modernization will enhance tourism and international business by delivering a smooth, reliable travel experience. Key economic benefits include:
Tourism Boost: An optimized PSV industry can enhance tourist satisfaction, encouraging repeat visits and supporting the $400 million tourism sector.
Corporate Transport Growth: Reliable executive transport options will strengthen Bermuda’s appeal as a business hub, aligning with the $1.5 billion international business sector.
Revenue Growth: Daily PSV capacity can rise to 75,000 passengers, generating increased revenue through higher ride bookings and cashless transactions.
Job Creation: Expanding the fleet and increasing PSV usage will create new driver opportunities and support roles in dispatch and fleet management.
Conclusion: A Sustainable Future for Bermuda’s PSV Industry
Through technology, training, and sustainable practices, the Connecting Bermuda, Driving Progress plan will build a PSV industry that meets Bermuda’s modern needs while preserving its luxury appeal. We invite you to join us in supporting this transformation and helping us create a seamless, sustainable, and efficient transport system.
For further details and to share your views, please visit our survey page and explore our public feedback section.
Contact Us: Questions? Reach out through our Contact page.