Join the Journi Cup Match Transport Team
Ready to Join the Team?
Applications are now open for both Transport Coordinator and Dispatcher & Customer Service Representative positions.
Spaces are limited, and training will be provided before the event.
Event Dates
- Thursday, 30 July 2026
- Friday, 31 July 2026
Operating Hours
- Transport operations run from 12:00 p.m. to 8:00 p.m. each day.
- Staff will work one 4-hour shift per day (subject to scheduling).
Staffing Requirements
- Three (3) Transport Coordinators.
- Three (3) Dispatchers / Customer Service Representatives.
- Applicants who are comfortable performing both roles are strongly encouraged to apply, as cross-trained team members provide greater operational flexibility.
Training
Successful applicants will receive a briefing and practical training on:
- The Journi platform.
- Dispatch procedures.
- Customer service expectations.
- Radio and communication procedures (where applicable).
- Event transport operations and safety protocols.
Transport Coordinator (Pickup Zone)
Event: HSBC Annual Cup Match Classic 2026
Organisation: Journi Bermuda
Location: Designated Taxi Pickup Zone, Somerset Cricket Club
Dates: Thursday 30 July & Friday 31 July 2026
Shift: 12:00 p.m. – 8:00 p.m. (4-hour shifts)
Positions Available: 3
Role Summary
Journi is seeking organised, confident and customer-focused individuals to serve as Transport Coordinators during the HSBC Annual Cup Match Classic 2026.
Working from the designated taxi pickup area, you will coordinate passenger flow, communicate with drivers, and ensure customers are directed safely and efficiently to available taxis using the Journi dispatch platform.
This role is ideal for someone who enjoys working outdoors, interacting with people, and helping deliver a positive transportation experience during one of Bermuda’s largest public events.
Key Responsibilities
- Coordinate passenger queues at the designated pickup location.
- Direct passengers to the next available taxi.
- Communicate with Journi Dispatch regarding vehicle availability.
- Assist with organising taxis entering and leaving the pickup area.
- Monitor passenger demand and report any issues promptly.
- Provide courteous assistance to visitors and residents.
- Maintain a safe and orderly loading area.
- Work closely with event staff, taxi operators and dispatch personnel.
Requirements
- Comfortable using an iPad or smartphone.
- Able to learn and operate the Journi application.
- Previous dispatching, customer service or event experience is an asset.
- Strong communication and organisational skills.
- Calm under pressure and able to manage busy periods.
- Reliable, punctual and professional.
- Friendly and approachable.
Working Conditions
- This is an outdoor position.
- Shelter is limited to an EZ-Up canopy tent.
- Staff should be prepared to work in Bermuda’s summer weather, including heat, sun and occasional rain.
- Comfortable footwear is required.
Dispatcher / Customer Service Representative
Event: HSBC Annual Cup Match Classic 2026
Organisation: Journi Bermuda
Location: Journi Information & Dispatch Desk (Main Entrance), Somerset Cricket Club
Dates: Thursday 30 July & Friday 31 July 2026
Shift: 12:00 p.m. – 8:00 p.m. (4-hour shifts)
Positions Available: 3
Role Summary
Journi is looking for customer-focused individuals to assist visitors at the main entrance by providing transportation information, booking taxis through the Journi platform, and supporting dispatch operations throughout the event.
As the first point of contact for many passengers, you will help customers arrange transportation while ensuring a professional and welcoming experience.
Key Responsibilities
- Welcome and assist customers requiring transportation.
- Book taxi rides using the Journi application.
- Provide information about taxi pickup procedures.
- Monitor incoming booking requests.
- Communicate with Transport Coordinators and drivers.
- Resolve basic customer enquiries.
- Escalate operational issues to the Event Supervisor.
- Maintain accurate booking information.
Requirements
- Comfortable using an iPad or smartphone.
- Ability to learn the Journi booking and dispatch platform.
- Previous customer service or dispatch experience is desirable.
- Excellent communication skills.
- Professional appearance and friendly attitude.
- Ability to multitask during busy periods.
- Reliable and punctual.
Working Conditions
- This position operates from the Journi desk at the main entrance.
- Work is primarily outdoors under an EZ-Up canopy tent.
- Staff should be prepared for summer weather conditions, including heat and occasional rain.
- Comfortable footwear is recommended.